We've answered some of the most frequently asked questions around Pilates & Reformer.


What is ReformX Pilates and is it different to traditional pilates?

ReformX Pilates has changed the game with dynamic, fast-paced workouts that are guaranteed to make you break a sweat.

We offer full-body workouts, 7 days a week. You can expect a mixture of HIIT, circuit, and strength training to help you reach your fitness goals.

Get ready to sculpt that core and tone those muscles – because strong is the new sexy.


Good news, you are only a few clicks away from becoming a member!

Download the ReformX Pilates app, follow the prompts, and book your first class. Yep, it's that easy.

Get started:

For iPhone users, click here.

For Android users, click here.


Download the ReformX Pilates app, follow the prompts, and book your first class. Yep, it's that easy.

Get started:

For iPhone users, click here.

For Android users, click here.

Is there an Age limit?

Yes, you must be over 16 years old to join.

What should I bring to class?

Along with your regular workout kit you’ll do the class wearing grippy socks. They’re optional so you can either bring your own or purchase a ReformX pair online or at reception.


It is important you arrive on time for the warm up. If you are running late, you may be turned away by the Trainer.

How should I feel during Pilates?

During any Pilates session, you may find yourself shaking when executing various exercises, and that shaking is exactly what helps strengthen your muscles and joints. The point of shake is feedback from your body labeling where weaknesses, instabilities, and imbalances are.

Pilates challenges stabilizing muscles that aren’t regularly activated during daily activities so they will fatigue quickly and you may shake or feel a burn in your body. It’s common in Pilates to feel sore the next day, usually in places you’ve never felt sore before!

How many times a week should I be doing Pilates? 

Joseph Pilates famously said, “In 10 sessions you will feel better, in 20 you will look better, and in 30 you will have a whole new body.” If you are doing 2-3 classes a week, you should start to see results in 10-12 weeks. If you attend one class a week, you will still see results but it might take longer. Ultimately, it comes down to the your goals, other activities, financial situation, etc.

Can I join multiple studios?

Of course! You will need to create a new account for each studio, and purchase a valid package for each studio.


Can I put my Membership on hold?

To put your membership on hold, send an email to your home studio requesting the hold to be completed. You must provide a start and end date. We do not provide limitless or indefinite holds.

You may freeze your membership once for a total of two weeks during the contracted period of 13 weeks.   You may need to freeze your membership for an extended length of time if you are undergoing medical treatment, if so, you would be required to show supporting documents.

During the membership hold the minimum term will be extended for the same length of time as the membership hold.  

How do I cancel my membership?

To cancel your membership, please email your home studio directly and speak directly with staff who will walk you through your membership details and discuss all suitable options.

Classes are booked out, what should I do?

Our classes are typically smaller in size to ensure we can cater to all our participants, however that does mean our classes can get booked out quickly.

We recommend booking your class in advance, or adding yourself to the waitlist. If a spot becomes available in the class you will be notified via sms or email.

I am running late to class, can I still attend?

Every class starts with a warm up which is essential to prepare your body for the workout. So if you do arrive over 5 minutes late, the instructor has full authority to turn you away from the class.

I have to cancel my class, can you refund me?

If you can't attend your booked session, you must cancel at least 12 hours in advance to the scheduled time of the session. If you cancel within 12 hours of your booked session, it will result in the loss of a credit. Furthermore, failure to cancel and attend the class will incur a loss of credit and $10 no-show fee.

We understand that at times life can get in the way, we try to do our best to accomodate for all our clients. However, the cancellation policy ensures that other members are able to get access to classes.

If the cancellation occurs within the 12 hour window due to a medical emergency, please email our team to assist via hello@reformxpilates.com

My credits aren't showing on my app

Please email your home studio directly and speak directly with staff to assist.


All purchases are final and non-transferable. If you wish to attend another studio, you will need to set up a new account and package for that studio.



While pilates can be a safe and effective form of exercise during pregnancy, our classes are more vigorous than traditional pilates so it may not be suitable. You must receive your doctor's approval before attending classes.

If you have received permission from your doctor, please inform your instructor of your pregnancy so they can adapt the workout to cater for your needs.

Can I bring my child to the class?

Unfortunately, due to health & safety precautions we do not allow children in the studio.

I've just given birth, when can I start?

Congratulations! Great to see that you want to get back into the swing of things.

First things first, please check in with GP/Obstetrician to ensure your body is ready to handle movement again. Typically, you may need to wait 4-6 weeks post pregnancy to exercise again but this depends on your body and the labour process. That is why your check up is vital before you start doing group exercise.

Once you receive clearance, advise the instructor of your condition and start slow!

Do you offer pregnancy and post-natal classes?

We do not currently offer this class.